What happens when parents become upset and emotionally “out of control” over a disagreement with the school? Educators are certain to encounter difficult parents at some point in their careers. Learn how and why disagreements happen and what you can do about them. We will discuss strategies, including de-escalation and crisis intervention techniques, as they apply to educator-parent interactions. Participants will come away from this session feeling both more prepared and more confident in handling the inevitable “difficult” interaction with a parent.